Technical support

Technical support services are the activities undertaken to maintain the functionality of IT system in line with defined service guarantees.

Typical technical support services are:

For each service, a set of service guarantees (response time, recovery time, troubleshooting time) is defined according to priority level of a reported problem (high, medium, low).

Center for taking, forwarding and archiving the calls.

Malfunction and/or network problems reports are received at a central location via user web interface at MDS website.

Access the Center